Benchmark report 2025 - The race is on: navigating uncertainty through CCM resilience

Forecasting is critical to weathering the storm

For most, CCM capability features on a lengthy list of improvements and actions that have been deferred. Are they wrong in pushing this down the priority list? Our 2025 report suggests the answer may be yes. In reality, commercial and contracting resilience may be the catalyst for meaningful business discipline and growth.

While this study reveals many individual improvement initiatives, most lack a fundamental ingredient – consistent and well-defined process. Without process, there is confusion and with confusion there is delay, discord and a lack of resilience.